Your right to cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your right to a refund

You should get a refund within 14 days of either getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

Refunding the cost of delivery has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, it only has to refund the basic cost.

It is the buyers responsibility to cover the cost of any returns.

(Club/Team Custom Clothing)

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.

If you knew an item was faulty when you bought it.
Damaged an item by trying to repair it yourself or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund).
No longer want an item (eg because it’s the wrong size or colour) unless you bought it without seeing it. only have to offer a refund for certain items if they’re faulty, such as:

Personalised items and custom-made items, eg Custom Clothing
Perishable items
Newspapers and magazines
Unwrapped CDs, DVDs and computer software.
Goods with a seal for health protection and hygiene reasons that’s been broken


Accompany your return with your name, order number and reason for return and send to:
Paligap Ltd
BS37 5AA