Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
You should get a refund within 14 days of either aleclothing.com getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
Aleclothing.com has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, it only has to refund the basic cost.
It is the buyers responsibility to cover the cost of any returns.
There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.
Aleclothing.com only have to offer a refund for certain items if they’re faulty, such as:
Accompany your return with your name, order number and reason for return and send to:
Unit 2 Danbury House,
Great Western Business Park,
If you have any questions on how to return your item to us, contact us.
or email [email protected]